FAQs

Do you offer refunds?
Due to the nature of our products, all sales are final. We do not offer refunds under any circumstances. Please review your order carefully before placing it.

 

When will my order ship?

All orders are processed and shipped within 2–3 business days (excluding weekends and holidays). Shipping times may vary based on location and the shipping method selected at checkout, including overnight and 1-day express options.

 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking information. If you haven’t received tracking within 3 business days, please email us at DkWinks.inc@icloud.com with your order number.

 

Do you offer international shipping?

Yes, we proudly ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

 

Damages & Order Issues

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us immediately at DkWinks.inc@icloud.com with your order number and clear photos of the issue. All claims must be submitted within 3 days of delivery. We are unable to assist with concerns reported outside of this window.

 

Do you offer wholesale or bulk pricing?

Yes, we offer exclusive pricing for professionals and retailers. Please email us at DkWinks.inc@icloud.com to inquire about wholesale opportunities.

 

Do you offer returns?

At this time, we do not accept returns. For hygiene and safety reasons, all lash products are considered final sale.